Friday, November 7, 2014

Slow moving insurance sector needs a push from the new Bill

This article was first published in the business section of www.rediff.com on November 05, 2014
As the industry awaits amendments in the existing Insurance Bill, Nupur Pavan Bang walks us through the ups and downs in the sector since its liberalisation in 1956, and impact the new Bill will have on various stakeholders. 

The proposed new Bill is considered to be the first major economic reform by the Modi government and over 90 amendments have already been finalised in the existing document.
The Bill will come up for discussion in the upcoming winter session of the Parliament.  

A brief history of how the insurance sector evolved with the times.  
The life insurance sector was nationalised in 1956 and Life Insurance Corporation (LIC) of India was formed then.  
The sector opened up for private participation in 2000, and the country’s  largest insurance firm (LIC) commands 73 per cent market share in the life business segment presently.  
The general insurance sector was nationalised in 1973, with the formulation of the General Insurance Corporation (GIC) Act.
Under this Act, GIC became the parent company of four separate companies including the National Insurance Company, the Oriental Insurance Company, New India Assurance Company and United India Assurance Company.  
In 2002, the control of these insurance companies was handed over to the central government, while GIC was made the sole re-insurer in India.
Today, all the four companies control about 55 per cent of the general insurance market and the remaining 45 per cent is dominated by private players. Like life insurance, the general insurance market too opened up in 2000.  

Inception of Insurance Regulatory and Development Authority (IRDA)  
As a part of the economic reforms in early 1991, RN Malhotra Committee recommended the formation of an insurance regulator.  IRDA was thus formed under the Insurance Regulatory and Development Act in 1999.  
Among the first set of regulations by IRDA, was the opening up of the insurance market for private players. It also allowed foreign companies to own up to 26 per cent stake in private companies.  
Currently, there are 23 private companies, apart from the state owned LIC, in the life insurance sector which command 27 per cent of the market, Being the largest private sector player, SBI Life dominates 4.8 per cent of the market share for first year premiums (Source: IRDA 2012-13).  

Industry break-up
There are 17 private companies, apart from four state -owned general insurers, in the non-life sector (excluding standalone health insurers). ICICI Lombard is the largest private sector player with 9.4 per cent of the market share (Source: IRDA 2012-13).  

A brief synopsis of the New Insurance Bill; its beneficiaries  
The new Bill proposes to increase the FDI limit to 49 per cent from the current 26 per cent. This clause will attract more foreign players to pick up stakes in Indian firms.  
On the other hand, the Indian counterparts, at least a few of them, would benefit from the infusion of further capital and technology.
Some of them may not need the capital as they are promoted by corporate houses with deep pockets.  

Why is there a delay in amending the existing Bill
The Insurance Laws (Amendment) Bill, 2008 was brought to the Rajya Sabha first by the then ruling UPA Government in 2008.
Then in opposition, Bhartiya Janta Party (BJP) did not support it.  
Now the Bill has been brought to the Upper House by the current government, and now in opposition, the Congress is not supporting it.  

Current status
The Bill has been referred to a select committee, which is a committee comprising of members from political parties in proportion to their strength in the house.
Such a committee is an ad hoc committee which may be appointed from time to time to look into specific issues.  
One of them is special economic zones for Insurers, another is that agents would be directly appointed by the Insurers, without the requirement of licensing with IRDA.
Greater emphasis on rural and social sector obligations would help increase the penetration. 

The 15 member Select Committee, headed by Chandan Mitra of the BJP, will give its report on the last day of the first week of the winter session of Parliament. The report will be binding on the government.

Friday, October 24, 2014

Insurance analytics – the missing link

This article was first published in the Soapbox section of Financial Times on October 23, 2014; Co-Author: Saumya Rastogi


The insurance sector lacks data scientists and business schools need to offer specialised courses

Analytics and big data are the flavour of the season and every educational institution worth its name has introduced courses around them. Magazines, books, articles are flooded with information on the use of analytics and the harnessing of big data.

Analytics is the process of gathering together huge chunks of data and then drawing business insight using various models and tools. Analytics helps companies and businesses to make better informed decisions and there is a huge demand for data analyst/scientists in today’s world.

Reading the recent books on big data and going through the syllabi of analytics courses offered by various business schools across the globe, the use of big data in marketing and sales, banking and engineering is evident. Customer analytics, social media analytics and many other forms of analytics such as cloud analytics, web analytics, channel analytics and content analytics, also find their way into the course contents.

However, the missing link is insurance analytics. Insurance is one of the most data intensive industries. Historically actuaries and underwriters have always dealt with large data sets and have used these to make decisions. But in spite of this, insurance analytics rarely features on the business school curriculum. Financial analytics courses tend to be focused on the stock and bond markets and while there are elements of fraud analytics and visualisation in a number of courses, none of them teach these techniques with application to the insurance industry. Even insurance specific courses in business schools lack focus on analytics.

It is time that business schools recognise that there needs to be specialised courses on insurance analytics. In fact schools should go further and each line of business in insurance should be a module in itself for the purpose of analytics. For example, motor insurance, its issues and the kind of analytics it warrants is very different from life insurance. Similarly, health insurance has its own issues which are very different from fire or marine insurance.

According to a report by PwC on ‘Top Insurance Industry Issues 2014’ one of the most significant issues faced by the insurance companies is data analytics. The insurance sector lacks data scientists, even though it has access to pools of data, it is unable to turn that data into advantage.

A lack of skilled analysts in this sector is preventing the insurance industry from advancing. This is especially true in emerging countries where insurance penetration is low and the use of analytics is far more important, both as a means of capturing and creating markets as well as a tool to help underwriters who are having to make decisions with limited information about risks.

Business schools need to recognise the potential of this untapped market and contribute to the development of this sector by offering courses on insurance analytics. Not only would the insurance sector benefit, but this would also be good economics for business schools. Currently there is a huge demand for insurance analytics, but as yet only a handful of suppliers.

Failure to act will mean that business school students who enter the insurance sector will be ill-equipped to deal with insurance in the 21st century.

Saturday, September 27, 2014

Educate the people about risk transfer

This interview was first published in the IIB Bulletin, 2014, Vol. 1, Iss. 2, pp-4-5 
https://iib.gov.in/IRDA/Articles/IIB%20Bulletin%20Q2%202014-15.pdf

Dr. Manalur S. Sandilya, the Appointed Actuary of the largest private sector insurance company in India, ICICI Lombard General Insurance Co. Ltd, and the Advising Actuary of the only Indian Reinsurer, GIC Re, is associated with various Actuarial societies in different capacities. He is also a member of the CFA Institute, published in refereed journals, been an academician, worked in Reinsurance, held key positions in Insurance companies, and is an appreciator of Carnatic music.
IIT- Madras, IIM- Calcutta and Carnegie Mellon University, are his Alma Mater.

The thought process in insurance buying is very different in India”, says Sandilya, in a conversation with Dr. Nupur Pavan Bang of the Insurance Information Bureau of India, focusing on the property and casualty (P&C) insurance in India.

Why do you say that? In what way is it different?
The basic issue is that people don’t understand insurance. In an insurance jargon, it means, they don’t understand risk transfer. They think of insurance premium as a savings account. If they put money in an Insurance policy, they should get some money back. Some Life Insurance products fit into that model, but in general P&C products do not.

In the West [Europe, US, UK], people essentially finance long-term assets [motor car, house] with loans. The lien holder, for whom the asset is the collateral, forces insurance on them. Until very recently, in India, people were even buying houses with all cash. It is changing now. However, the mindset needs to change. P&C insurance must be seen as a necessity.

How will the mindset change? People see P&C insurance as an unnecessary expense. We all believe that bad things only happen to others.
Insurance companies and/or IRDA [remember it has both regulatory and development roles], need to educate the people about risk transfer. And, risk transfer costs money. The best way to do it is to start this at the school level. It has to be done thoroughly. In US and UK, kids become aware of the need for insurance pretty early in life – they obtain driver’s license and the necessary insurance cover on their parent’s insurance at around 16 years of age.

Educating as such is not a big thing. But, given the size of the country and the population, it becomes a humongous task. The way to drive the point has to be convincing. We need to educate with perhaps examples. Say, a natural catastrophe. When it happens, and it does happen often in India, it will hit you tremendously.

While people need to be made aware about risk transfer, how do the insurers themselves assess risk, to accept or not accept a risk?
There is really not much underwriting happening in India. It’s a broad paint-brush approach. Let’s take the case of Motor insurance. The policy is sold at the point of sale. No individual characteristic is even captured.  On my return from abroad I was surprised that one can obtain Motor TP cover without a driving license!  In health, though some characteristics are captured.

How can the industry get out of this situation?
There are two problems. The first is on the supply side. We have a shortage of trained Actuaries and underwriters. There is a serious dearth of trained personnel. The second is related to the background of the business. 50-60% of the market is controlled by the public sector undertakings (PSUs). The others have to follow them in terms of pricing and underwriting. Unfortunately, the PSUs simply base their prices on the erstwhile tariff advisory committee (TAC) recommendations. The tariff regime is totally irrelevant now.

We expected that the new companies would focus more on underwriting as they came in with foreign partnerships that had the expertise. But they could not do it because of competitive pressures. There should be government and regulatory direction to change the habits of the PSUs. Unless they change their pricing strategy, the market will not change.

Apart from the baggage of the background of the industry, are there other impediments to meaningful underwriting?
Oh yes! Lack of relevant data for one makes a huge impact. For example, in the motor insurance industry, when I am insuring a motor for the Third Party cover, the primary risk comes from the driver. In India, we do not capture any driver’s characteristics. Not even the name of the primary driver. The entire industry keeps complaining about the lack of this data, but nobody goes ahead and collects it. There has to be a regulatory imposition from the top.

There is also a cultural issue I suppose. The industry has not yet started exploring the available data as well as the Insurance companies in the West do. Would you agree?
Yes and No. ICICI Lombard is analytics driven. I suppose a lot of other companies also use the available data well. But you are right that there is scope for improvement. For example, in Health, a lot of external data is available, such as, the prior conditions that make people susceptible to many critical illnesses. Integration of such data into our underwriting process may not be happening.

You have worked in Insurance and Reinsurance in the US and Europe. Is there something you would like to convey to the budding Actuaries and Insurance professionals in India, from your experience abroad?
Indian P&C industry is more than 100 years old, yet actuaries and technical underwriters are relatively unknown in the industry.  The entry barriers are a great challenge but I see an even greater opportunity.  This is the place to be because they can and should deliver so that the industry grows into a healthy pillar of the economy.  Risk reduction is one of the foundation stones for sustained economic growth.  I wish the youngsters all the best.

Friday, September 26, 2014

Challenges faced by Underwriters in India

This article was first published in the IIB Bulletin, 2014, Vol. 1, Iss. 2, p13 
https://iib.gov.in/IRDA/Articles/IIB%20Bulletin%20Q2%202014-15.pdf

“Professionalism must come into the Underwriting Business”...
-Shri M. Ramaprasad, Member (Non-Life), IRDA.

Underwriting is not an easy job in India. Not just because of the skills and domain expertise required, also because of the business environment. We surveyed 20 underwriters, from 16 different General Insurance companies in India about various practices and aspects of underwriting in their companies.

Lack of Data for underwriting purposes and to evaluate potential losses and lack of historical experience emerged as the most important concerns of the underwriters. Most of the companies have risk based underwriting prevalent in the organization; however, the parameters needed to capture risk efficiently are not available in many cases.


There have been significant upgrades in technology across companies. Many of them have automated underwriting systems being used. However, most of the underwriters also expressed that the statistical techniques and technology being used for underwriting in India is not at par with other developing nations.

A few underwriters expressed that underwriting should be recognized as a core function by the CEOs. The tussle between the top line (Revenues & volume) and the bottom line (Profitability) while exists, the sales team and the underwriters are able to strike a balance in most of the companies.

The regulator should do its bit by promoting sound underwriting practices, providing flexibility in product wording and specifying minimum required data that must be captured at the time of sale of policy. Guideline rates would help in abetting irrational pricing extant in the market for certain products.

Overall, the industry is moving in the right direction with respect to underwriting. There has been increased focus on technology upgrades, realization of the need for more data capture, storage and analysis and the move towards risk based pricing. 

New Business Premium in Life Insurance Business

This article was first published in the IIB Bulletin, 2014, Vol. 1, Iss. 2, pp 8-10; Co-Authors: Siddharth Manvendra Chitre (IIB) & Anshuk Pal Chaudhuri (Gramener Technology Solutions Pvt. Ltd.)
https://iib.gov.in/IRDA/Articles/IIB%20Bulletin%20Q2%202014-15.pdf

The New Business Premiums in the Life Insurance business has witnessed a drop in premiums since the last few years due to uncertainties and changes in regulations. Financial Year 2013-14 saw a revival in the total New Business Premium. The Industry registered an overall growth of 11.5% on a base of Rs. 119,641 Crores of Total Premium. LIC had a growth of 17.82% in NB Premium during the year.

Over 83% of Current Year (FY13-14) Total Premium was from the top three Insurance Companies: LIC, SBI Life and HDFC Standard.


The highest YOY-Percent Change is by Edelweiss Tokio (69.85% on a base of Rs 80Crores current year total premium) while the lowest YOY-Percent Change is at Star Union Dai-ichi (-24.43% on a base of Rs 563crores current year total premium).




The size of the box indicates total premium received in crores (2013-14) and the colour indicates YOY growth profit (red is low, green is high). Visuals by Gramener.com  

Top Current Year Total Premium (in Crores)
Top YOY-Percent Change
Top Change YOY (in Crores)
LIC
90,124
Edelweiss Tokio
70.00%
LIC
13,636
SBI Life
5,067
Bharti Axa Life
51.00%
Reliance Life
557
HDFC Standard
4,037
Reliance Life
40.00%
IndiaFirst
365
ICICI Prudential
3,761
IndiaFirst
28.00%
Max LIFE
362
Bajaj Allianz
2,593
DLF Pramerica
26.00%
Bharti Axa Life
127
Bottom Current Year Total Premium (in Crores)
Bottom YOY-Percent Change
Bottom ChangeYOY (in Crores)
Sahara Life
65
Star Union Dai-ichi
-24.40%
ICICI Prudential
-1,047
Edelweiss Tokio
80
Tata AIA
-22.50%
HDFC Standard
-399
Aegon Religare
147
ICICI Prudential
-21.80%
Bajaj Allianz
-395
DLF Pramerica
174
Met Life
-19.90%
Star Union Dai-ichi
-182
Future Generali Life
225
Aviva
-13.70%
Met Life
-167

Private sector Insurers as a whole hold 24.61% of the market share of the Industry New Business Premium for the FY ending March 2014.

If we look at only private sector companies (leaving LIC out), YOY Percent Change was -4% on a base of Rs. 29,517 Crores of Total Premium. Over 44% of Total Premium were from the top three Private Insurance Companies : SBI LifeHDFC Standard and ICICI Prudential



The size of the box indicates total premium received in crores (2013-14) and the colour indicates YOY growth profit (red is low, green is high). Visuals by Gramener.com 

Top Current Year Total Premium (in Crores)
Top YOY-Percent Change
Top Change YOY (in Crores)
SBI Life
5,067
Edelweiss Tokio
70.00%
Reliance Life
557
HDFC Standard
4,037
Bharti Axa Life
51.00%
IndiaFirst
365
ICICI Prudential
3,761
Reliance Life
40.00%
Max LIFE
362
Bajaj Allianz
2,593
IndiaFirst
28.00%
Bharti Axa Life
127
Max LIFE
2,261
DLF Pramerica
26.00%
Kotak Mahindra Old Mutual
84
Bottom Current Year Total Premium (in Crores)
Bottom YOY-Percent Change
Bottom ChangeYOY (in Crores)
Sahara Life
65
Star Union Dai-ichi
-24.40%
ICICI Prudential
-1047
Edelweiss Tokio
80
Tata AIA
-22.50%
HDFC Standard
-399
Aegon Religare
147
ICICI Prudential
-21.80%
Bajaj Allianz
-395
DLF Pramerica
174
Met Life
-19.90%
Star Union Dai-ichi
-182
Future Generali Life
225
Aviva
-13.70%
Met Life
-167

If we look at category wise growth in New Business Premiums, the Individual Non-single premium (INSP) which is critical for long-term sustainability dropped by 3.96% for the Industry. Strangely, LIC's drop was more at 4.56%, as compared to the private sector which took a dip of 3.01%.

The highest YOY-Percent Change is at Group Single Premium (31.46% on a base of Rs. 50,448 crores Total Premium) increasing the share of this portfolio from 42% in FY2012-13 to 49% in FY 2013-14. 


The size of the box indicates total premium received in crores (2013-14) and the colour indicates YOY growth profit (red is low, green is high). Visuals by Gramener.com 

Current Year Total Premium (in Crores)
YOY-Percent Change
Change YOY (in Crores)
Group Single Premium
50,448
Group Single Premium
31.00%
Group Single Premium
12,073
Individual Non-Single Premium
43,740
Group Non-Single Premium
29.00%
Group Non-Single Premium
1,947
Individual Single Premium
16,887
Individual Single Premium
1.00%
Individual Single Premium
190
Group Non-Single Premium
8,567
Individual Non-Single Premium
-4.00%
Individual Non-Single Premium
-1,804