This article was first published by the Economic Times, on November 15, 2022, Co-Authors: Sougata Ray, Navneet Bhatnagar
Leadership succession is a
critical transition for family-controlled businesses. Successor selection is a crucial
decision that determines the future strategic direction of both the business
and promoter family. In practice, family businesses often do not realize the
need and importance to plan for succession. Some that do recognize it, continue
to postpone that decision. This happens primarily due to three reasons. First,
often the incumbent leaders are engrossed in operational aspects of the business
and do not feel an urgent need to plan for succession. Another reason, especially
with large promoter families, is that the complexity of family dynamics and tangled
interface with the business, render succession, a tough decision to make.
Third, and most critical, is the lack of preparedness of the next generation
leadership, which makes the incumbent leader hesitant to pass on the baton. This
is often reflected in our interactions with senior generation participants of
our executive education programmes for family business leaders. Senior family
business leaders express their reluctance to transfer leadership charge as they
lack confidence in the capabilities of their next generation members.
It is important to note that succession
is not an event but a process which needs to be planned for years in advance. Promoters
of a few large family businesses in India have experimented with non-family
successors. However, successor choice for most family firms is often restricted
to the family talent pool, which is limited to the family size. While
non-family businesses can quickly replace a non-performing leader, for a family
business this is not so easy because of kinship ties and lack of alternatives.
For a next-generation family business successor, failure costs the survival of both
the business and family. Hence, given the high cost of a failure, an incumbent
family business leader must not only plan early for succession but also take
effective measures to groom the next generation members. This is the biggest
succession challenge family businesses face today.
Next generation leadership
building takes time and careful planning. It requires diligent cultivation of
mentee-mentor relationship between the senior and younger generation leaders. Our
research studied 19 successful cases of inter-generational leadership
transitions since 2004 in large Indian family businesses. We traced these transformational
journeys to identify crucial leadership building measures adopted by these
family businesses. The study found that these next generation members followed
a systematic development pathway, which equipped them for the leadership role.
These leaders were exposed to the family business and its operational
challenges at an early age. After their graduation, they joined the family
business at middle management level. They gained experience in business
operations and developed an understanding of ground-level challenges. They also
learnt manpower management and interpersonal skills. In the subsequent phase,
they went to world-class institutions to obtain a business management degree,
which equipped them with knowledge of strategic frameworks and leadership
capabilities.
A critical part of this
journey was the work experience they gained in large international
organisations after obtaining their business degrees. Working outside the
comfort-zone of their family business made these next-gen members independent
business decision-makers. It built their leadership strength as they had to
prove their capabilities and bear the consequences of their decisions. After
2-3 years of working outside, they joined the family business at senior
leadership level. During this phase, they worked closely with family and
non-family mentors. They understood the strategic and leadership challenges of
the business. They became effective change agents, improved legacy systems and practices,
and led their business to the next level of growth. Proving their leadership mantle
within and outside the family business, with diverse work experience in India
and abroad, these next-gen members earned respect and acceptance from internal
and external stakeholders. In a span of 5-8 years, they took complete
leadership charge. The senior generation leader stepped out of the executive
role and continued to provide strategic guidance.
For succession to be effective
the next-gen members must have the ability and willingness to take on
leadership responsibility. This can only happen when they are equipped with a
wide range of knowledge, experiences and capabilities. Structured training and
outside work experience play a very important role in leadership development.
Business families that plan early and take timely measures to groom their
next-gen members, can implement effective intergenerational leadership
succession.